CEX in the City is an exclusive experience for leaders who have decision making roles regarding customer experience strategy and design in their organisation.

Customer experience strategy applies to B2B just like B2C, and it touches every function in your company. If you are interested in the following topics, you will love CEX in the City!

Customer Engagement & Experience, Customer Care, Operations, Marketing, Online Customer Strategy & User Communities, Customer Insight & Satisfaction, Customer Relationship Managementm Call and Contact Centers, Loyalty, Customer Retention, Social Media, Quality, E-Commerce & Retail Technology.