Performers

Mike Wittenstein Comments Off on Mike Wittenstein

Mike Wittenstein

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At the intersection of customer experience and technology, break-away brands are selling more product, delivering more value, and eliminating business friction. By knowing sooner what their customers want...

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Greaeme Newell Comments Off on Greaeme Newell

Greaeme Newell

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There are some companies that customers just adore. Fans describe these brand superstars more like a friend than a product. In this example packed presentation, emotional marketing researcher Graeme Newell...

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Els Dhaeze Comments Off on Els Dhaeze

Els Dhaeze

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Building on her experience with multiple international brands, Els will lead participants in discussions to answer the questions of measuring customer expectations, enabling employees to improve customer...

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Martin van Krimpen Comments Off on Martin van Krimpen

Martin van Krimpen

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Enthusiastic customer entrepreneurship starts with you. In group sessions, Martin will introduce a maturity model that describes the four stages to a customer-driven organization. There will also be a large...

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Frans Groenee Comments Off on Frans Groenee

Frans Groenee

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Frans will share stories of the past, present and future of the Efteling, with particular focus on the evolution of their hospitality approach. The Efteling has placed a particular focus in recent years on...

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Arjan Bonsing Comments Off on Arjan Bonsing

Arjan Bonsing

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Arjen is a strategic advisor to the Shopping2020 programme which is collaborative effort across the retail industries in the Netherlands with a specific focus on ensuring competitive advantage for Dutch...

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