There are some companies that customers just adore. Fans describe these brand superstars more like a friend than a product. In this example packed presentation, emotional marketing researcher Graeme Newell...
Learn MoreBuilding on her experience with multiple international brands, Els will lead participants in discussions to answer the questions of measuring customer expectations, enabling employees to improve customer...
Learn MoreEnthusiastic customer entrepreneurship starts with you. In group sessions, Martin will introduce a maturity model that describes the four stages to a customer-driven organization. There will also be a large...
Learn MoreFrans will share stories of the past, present and future of the Efteling, with particular focus on the evolution of their hospitality approach. The Efteling has placed a particular focus in recent years on...
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